High Security Group help desk provides a 24/7 service. Automated incident and problem management processes enable us to respond quickly and efficiently to conditions that disrupt business services.
Our help desk will:
- Provide one point of contact
- Identify root causes to eliminate recurring incidents
- Track performance against service level agreements to ensure that commitments are met
- Distinguish single-occurrence incidents from longer-term, in-depth root cause analyses
- Identify lines-of-business or business processes that are affected by incidents and problems
- Increase business satisfaction with service quality
- Identify trends, address problems and continue to meet service expectations